Terms and Conditions

RELIC — Terms and Conditions of Use

Please read this document carefully. It is written to be understood by anyone.

Platform: RELIC

Operator and responsible party: Camilo Solares Valle, an individual engaged in business activity, who operates the platform under the “RELIC” brand (hereinafter, “RELIC,” “we,” or “the Platform”). Until the company that will operate RELIC is incorporated, that company will assume ownership of the Platform and the position under these Terms in accordance with clause 24.5 (Assignment).

Address: Avenida Enrique Díaz de León 2277, interior 103, C.P. 44210, Guadalajara, Jalisco, Mexico

Site: relic-vr.com

Contact: support@relic-vr.com

Effective date: June 24, 2026

Version: 1.0 (English)

Language: This English version is provided for users who access or accept the Service in English. The Spanish-language version is the binding version for users in Mexico and for those who accept the Service in Spanish; translations are provided for convenience.

1. Acceptance of the Terms

1.1. These Terms and Conditions of Use (the “Terms”) form a legally binding agreement between you (the “User,” “you”) and RELIC, and govern your access to and use of the website, applications, players, application programming interfaces (APIs), and the other services offered under the RELIC brand (collectively, the “Service”).

1.2. By creating an account, accessing, or using the Service, you represent that you have read, understood, and accepted these Terms, the Privacy Policy, and the Service Conditions, which are incorporated by reference and form part of the agreement. If you do not agree with any of them, do not use the Service.

1.3. If you accept on behalf of a company or organization, you represent that you have authority to bind it and that it is bound by these Terms.

1.4. Clause 22 contains an arbitration agreement and a class-action waiver that, except as stated therein, change the way disputes are resolved. Please read it carefully.

2. Definitions

2.1. In these Terms, the following terms have the meaning indicated (the singular includes the plural and vice versa):

“User Content”: all material that you upload, transmit, generate, or make available through the Service: volumetric captures, Gaussian Splatting files, point clouds, meshes, video, audio, images, 3D models, text, descriptions, comments, and associated metadata.

“Licensed Content”: works provided by Solares Films México S.A.S. de C.V. or other rights holders (production companies, distributors, studios, or artists; the “Rights Holders”) that the Platform transmits with their authorization.

“Content”: collectively, User Content and Licensed Content.

“Creator”: the User who uploads or makes User Content available.

“Viewer”: the User who accesses or plays Content.

“Account”: the User’s personal registration to access the Service.

“Gaussian Splatting”: the volumetric (three-dimensional) representation and rendering technique that the Platform uses to transmit and play scenes.

“Volumetric Content”: the reconstructed three-dimensional representation of scenes or objects.

“Biometric data”: personal data resulting from specific technical processing of a person’s physical or physiological characteristics that allow or confirm their unique identification, including, depending on the jurisdiction, facial or bodily features reconstructed in volumetric captures.

“Applicable law”: the laws, regulations, and mandatory rules that govern the use of the Service in accordance with clause 23.

2.2. Interpretation. “Includes,” “including,” and “such as” are examples and not closed lists. Headings are for reference and do not affect interpretation. Any reference to a law includes its amendments and the rules that replace it.

3. Who may use the Service (age)

3.1. To use the Service you must be at least 13 years old, or the minimum age of digital consent required by Applicable law in your country, which may be higher (for example, up to 16 years in certain European Union countries).

3.2. If you are below the age of majority in your jurisdiction (generally 18 years), you represent that you have the consent of your mother, father, or guardian, who accepts these Terms on your behalf and assumes responsibility for your use.

3.3. To upload User Content you must meet the age requirement and, if you are a minor, have the consent of the person who exercises guardianship.

3.4. To receive payments as a Creator you must be at least 18 years old and have full capacity to contract, due to identity verification (KYC), tax, and payment requirements.

3.5. The Service is not directed to children under 13, and we do not knowingly collect their personal data.

4. Registration, account, and security

4.1. To use certain features you must create an Account and provide truthful, accurate, current, and complete information, and keep it updated.

4.2. You are responsible for safeguarding your credentials and for all activity on your Account. We recommend that you enable two-step verification. To the extent permitted by Applicable law, you are liable for losses arising from unauthorized use of your Account where that use results from your failure to safeguard your credentials.

4.3. Notify us immediately at support@relic-vr.com of any unauthorized use or security incident of which you become aware.

4.4. You may not: (a) share, sell, transfer, or assign your Account without our consent; (b) create accounts by automated means or with false information; or (c) create an Account if we previously closed one of yours for breach.

4.5. You may close your Account at any time. Closure is governed by clause 21.

5. Description of the Service

5.1. RELIC is a streaming platform for Volumetric Content using Gaussian Splatting that allows: (a) Creators to upload and share their own content and receive distribution within the Platform; and (b) the transmission of Licensed Content provided by Solares Films or other Rights Holders.

5.2. Paid service. Access to the Service requires a paid subscription of approximately MXN 80. The exact price and period are shown at the time of purchase. We may offer free trials, promotions, or a limited access tier at our discretion. The payment, renewal, and cancellation conditions are set out in the Service Conditions.

5.3. Payments to Creators. Part of the Service’s revenue is shared with Creators for their content, in accordance with the monetization program described in the Service Conditions.

5.4. We may add, modify, suspend, or discontinue features, in whole or in part, in accordance with clause 25 and Applicable law. We will endeavor to give you reasonable advance notice of material changes that affect you adversely.

5.5. Availability and backups. We strive to keep the Service available, but we do not guarantee uninterrupted operation or the indefinite retention of Content. Keep your own copies; the Service is not a backup system.

6. Our role: hosting and intermediation

6.1. With respect to User Content, RELIC acts as a hosting and intermediation service provider. Unless expressly stated, RELIC is not the author, editor, or producer of User Content and does not pre-screen all User Content.

6.2. To the extent permitted by Applicable law, RELIC benefits from the liability exemptions for intermediation and hosting services (including, as applicable, Articles 4 to 6 of Regulation (EU) 2022/2065 (DSA) and, in the United States, Section 230 of the Communications Decency Act with respect to third-party content, subject to its statutory exceptions, including those for intellectual property and federal criminal matters).

6.3. RELIC has no general obligation to monitor User Content or to actively seek facts indicating unlawful activity. Voluntary moderation, review, or removal does not make RELIC the editor of User Content nor cause it to lose the foregoing exemptions.

6.4. The opinions and content expressed in User Content belong to each User and not to RELIC.

7. User Content: ownership and license

7.1. Ownership. You retain all intellectual and industrial property rights in your User Content. These Terms do not transfer ownership to you or to us.

7.2. License you grant us. Solely to operate, maintain, provide, promote, and improve the Service, you grant us (and procure the grant of) a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license (the sublicense is limited to our infrastructure providers and to the Rights Holders or collaborators necessary to provide the Service) to: (a) host, store, cache, and back up your content; (b) process, transcode, compress, reformat, and technically adapt your content (including conversion to volumetric formats, optimization for different devices, and the generation of previews or thumbnails); (c) reproduce, transmit, make available to the public, and display your content within the Service according to the visibility options you choose; and (d) use fragments or thumbnails to promote the Service or your own content within the Platform, unless you indicate otherwise where the Service permits it.

7.3. Limited scope and duration. The license exists only while your content remains on the Service. If you delete your content or your Account, the license terminates within a commercially reasonable period, except for: (a) copies in backups or caches that are deleted in the ordinary course; (b) content that other Users have legitimately saved or shared through the Service’s features; and (c) copies we must retain by law or to defend claims.

7.4. No obligation to use or retain. We are not obligated to host, display, or transmit your content, and we may remove it or limit its visibility in accordance with these Terms and the Service Conditions.

7.5. Creator representations. By uploading content, you represent and warrant that: (a) you own or hold all licenses, rights, consents, and authorizations over the content and over the people, trademarks, music, works, designs, or places that appear in it; (b) the content does not infringe third-party rights or violate Applicable law; (c) you hold the image and data-processing authorizations of the individuals captured (see clause 8); and (d) the content complies with the Service Conditions.

7.6. Responsibility. You are solely responsible for your User Content and for the consequences of uploading it.

8. Individuals captured and biometric data in volumetric captures

8.1. Volumetric capture and Gaussian Splatting technology can reconstruct the physical appearance of individuals in detail. Depending on the jurisdiction (for example, the GDPR, the Illinois BIPA, the Texas CUBI, or the Washington statute), these reconstructions may constitute personal data and, where applicable, biometric or sensitive data subject to heightened protection.

8.2. If your User Content includes identifiable individuals, you represent and warrant that you obtained their informed, prior, and express consent to capture, process, store, and transmit them through the Service and, where the law requires it, their specific consent to process biometric data. By uploading the content, you confirm that you hold those consents.

8.3. You are responsible for retaining evidence of those consents and for addressing requests from captured individuals to limit, rectify, or delete their image, without prejudice to the Service’s mechanisms.

8.4. RELIC processes this data in accordance with its Privacy Policy and may remove content when a captured individual demonstrates the absence of consent or validly exercises their rights. RELIC does not use facial recognition or identification to identify captured individuals.

9. Licensed Content (Solares Films and other Rights Holders)

9.1. Licensed Content belongs to Solares Films or to the respective Rights Holder and is protected by copyright and other rights. You are granted a personal, limited, non-exclusive, non-transferable, and revocable license to access it and play it by streaming, solely for your personal and non-commercial use, within the Service’s features.

9.2. Unless a feature expressly permits it, you may not download, copy, record, redistribute, sublicense, commercially exploit, alter, circumvent technological protection measures (DRM), or create derivative works from the Licensed Content.

9.3. The availability of Licensed Content may vary by territory and change at any time.

10. RELIC’s intellectual property and Solares Films technology

10.1. Licensed technology. The Service incorporates volumetric streaming and Gaussian Splatting technology that RELIC uses under a license granted by Solares Films México, S.A.S. de C.V. (“Solares Films”). All intellectual and industrial property rights in that technology belong to José Francisco Domínguez Gómez (or to its own licensors) and are reserved.

10.2. The Service, its software, its player, its design, its source and object code, its databases, its “look and feel,” the RELIC brand, and the other distinctive signs and protectable elements belong to RELIC or to Solares Films, as applicable, and are protected by applicable law.

10.3. You acquire no rights in that property, except the limited, personal, non-transferable, and revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

10.4. Except to the extent that mandatory law permits, the following are prohibited: reverse engineering, decompilation, disassembly, or extraction of the software or of the underlying technology; systematic data extraction (scraping); and use of the Service for competitive benchmarking.

11. Feedback and suggestions

If you give us comments, ideas, or suggestions (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, and sublicensable license to use them without restriction or compensation, without affecting your rights in your User Content.

12. Representations, warranties, and assumption of risk

12.1. You represent and warrant that: (a) you have the capacity and authority to enter into these Terms; (b) your use of the Service complies with Applicable law; (c) the information you provide is accurate; and (d) you will not use the Service to infringe third-party rights or for unlawful purposes.

12.2. Assumption of risk. You acknowledge that the Service hosts third-party User Content that we do not control, that streaming and volumetric technology may contain errors, and that you use the Service at your own risk to the extent permitted by Applicable law.

12.3. No reliance. Except as expressly stated in these Terms, you have not relied on any representation or warranty not contained herein.

13. Prohibited conduct and acceptable use

13.1. You agree to use the Service in compliance with Applicable law and not for unlawful or unauthorized purposes. The detailed catalog of prohibited content and conduct and the Acceptable Use Policy are set out in the Service Conditions, an integral part of the agreement.

13.2. By way of example, you may not: infringe third-party rights; upload illegal content or content that violates image or data rights; upload sexual, pornographic, or explicit content (the Service is family-friendly); harass, threaten, defame, or impersonate; upload child exploitation material or non-consensual intimate images (including synthetic images or “deepfakes”); introduce malicious software; compromise the security or integrity of the Service; perform unauthorized scraping; circumvent technological protection measures; or spread harmful disinformation or fraud.

14. Copyright (notice and takedown)

14.1. RELIC respects intellectual property and addresses valid notices in accordance with the DMCA (United States), Directive (EU) 2019/790, Regulation (EU) 2022/2065 (DSA), and Applicable law.

14.2. Notice of infringement. Send your notice to support@relic-vr.com with: (a) your physical or electronic signature; (b) identification of the protected work allegedly infringed; (c) identification and location (URL) of the material to be removed, in sufficient detail; (d) your contact information; (e) a good-faith statement that the use is not authorized; and (f) a statement that the information is accurate and, under penalty of perjury where applicable, that you are authorized to act on behalf of the rights holder.

14.3. Counter-notice. If your content was removed by mistake or misidentification, you may submit a counter-notice with the equivalent elements required by law. We may restore the content in accordance with Applicable law.

14.4. Repeat infringers. Where appropriate, we will terminate the Accounts of those who infringe repeatedly.

14.5. Copyright notices. Direct your copyright notices to support@relic-vr.com. RELIC will designate and register an agent to receive these notices and will update this information when it does so.

15. Trademark and other rights claims

Claims concerning trademarks, image rights, privacy, or rights other than copyright may be submitted through the mechanisms in the Service Conditions and will be addressed diligently in accordance with Applicable law.

16. Third-party services and app stores

16.1. The Service may contain links to, or integrations with, third-party sites or services that we do not control. We do not endorse them or assume responsibility for their content, policies, or practices; your use of them is governed by their own terms.

16.2. Mobile applications. If you download the RELIC app from Apple’s App Store or from Google Play, you also accept the store’s rules.

17. Export control and sanctions

You represent that you are not located in an embargoed country and that you do not appear on any list of sanctioned or restricted persons or entities (including those of the U.S. OFAC, the European Union, or others), and that you will not use the Service in violation of applicable export control or sanctions laws.

18. Disclaimer of warranties

18.1. To the maximum extent permitted by Applicable law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including those of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, security, or error-free operation.

18.2. We do not warrant that the Service will meet your needs, operate without interruption, that third-party Content is accurate or lawful, or that content will be retained without loss.

18.3. Nothing in this clause excludes or limits warranties, conditions, or rights that cannot be excluded or limited under applicable mandatory law, in particular consumer rights.

19. Limitation of liability

19.1. To the maximum extent permitted by Applicable law, the Operator, its group companies, and their directors, employees, agents, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, revenue, profits, goodwill, or reputation, arising from the use of or the inability to use the Service.

19.2. To the maximum extent permitted by Applicable law, our total aggregate liability for any claim is limited to the greater of: (a) the amount you paid us in the twelve (12) months prior to the event; or (b) USD 100 (or its equivalent in Mexican pesos).

19.3. The limitations in this clause are an essential basis of the agreement and apply even if a remedy fails of its essential purpose.

19.4. This clause does not exclude or limit liability that cannot be excluded or limited under mandatory law, including, depending on the jurisdiction, liability for willful misconduct, gross negligence, fraud, death, or personal injury, nor mandatory consumer rights.

20. Indemnification

20.1. To the extent permitted by Applicable law, you agree to defend, indemnify, and hold the Operator harmless against third-party claims, losses, liabilities, damages, and reasonable expenses (including legal fees) arising from: (a) your User Content; (b) your use of the Service; (c) your breach of these Terms, of the Service Conditions, or of the law; or (d) your infringement of third-party rights.

20.2. Procedure. We will notify you of the claim, allow you to control the defense with counsel of your choice (subject to our reasonable approval), and cooperate. You may not settle any claim that imposes obligations on RELIC without our prior written consent. We may participate with our own counsel at our cost.

20.3. This obligation applies within the limits that mandatory law sets for consumers.

21. Term and termination

21.1. These Terms apply while you access or use the Service.

21.2. You may terminate at any time by closing your Account.

21.3. We may suspend or terminate your access, with or without notice, if: (a) you breach these Terms or the Service Conditions; (b) it is required by law or by an authority; (c) there are security, fraud, or liability risks for RELIC or for third parties; or (d) we discontinue the Service. Where reasonable and legally possible, we will notify you and explain the reason, and you may appeal in accordance with the Service Conditions.

21.4. Upon termination, your right to use the Service ceases. The clauses that by their nature must survive will remain in force.

22. Dispute resolution and arbitration

22.1. Informal pre-dispute resolution. Before any formal proceeding, the parties will attempt in good faith to resolve the dispute through written notice to support@relic-vr.com and a sixty (60) day negotiation period.

22.2. Arbitration. Except as provided in clauses 22.4 and 22.5, any dispute not resolved amicably will be submitted to binding arbitration administered by the Mediation and Arbitration Commission of CANACO Guadalajara, in accordance with its rules in force, before a sole arbitrator, seated in Guadalajara, Jalisco, Mexico, in Spanish. The award will be final and enforceable.

22.3. Class-action waiver. To the extent permitted by Applicable law, disputes will be resolved individually, without consolidation into class or representative actions.

22.4. Opt-out. You may opt out of arbitration by notifying support@relic-vr.com within thirty (30) days following your acceptance; disputes will then be resolved before the courts identified in clause 23.

22.5. Exceptions and mandatory rights. Clauses 22.2 and 22.3 do not apply where mandatory law prohibits them. In particular, consumers residing in Mexico, the European Union, the United Kingdom, and other jurisdictions that do not permit mandatory pre-dispute arbitration or class-action waivers retain the right to go to the courts and authorities of their place of residence. In Mexico, the consumer retains the right to turn to PROFECO. Either party may turn to small-claims proceedings and seek injunctive relief.

23. Governing law and jurisdiction

23.1. These Terms are governed by the laws of the United Mexican States, in the State of Jalisco, without regard to conflict-of-laws rules.

23.2. Subject to clause 22, the commercial courts of the Third Judicial Circuit (Jalisco) will have jurisdiction.

23.3. Consumer protection. If you are a consumer, this clause does not deprive you of the protection of the mandatory rules of the law of your country of residence or of the right to litigate before its courts where that law guarantees it.

24. General provisions

24.1. Entire agreement. These Terms, together with the Privacy Policy and the Service Conditions, are the entire agreement and supersede any prior agreement on the subject matter.

24.2. Order of precedence. In the event of conflict, these Terms prevail over the Service Conditions; the Privacy Policy governs data protection matters.

24.3. Severability and reform. If any clause is held invalid, illegal, or unenforceable, the remaining clauses remain in force, and the affected clause will be interpreted or reformed to the minimum extent necessary to make it valid while preserving its original intent, as permitted by law.

24.4. No waiver. Failure to exercise a right does not imply a waiver of it.

24.5. Assignment. You may not assign these Terms without our prior written consent. We may assign them in a reorganization, merger, acquisition, or sale of assets, upon notice to you.

24.6. Force majeure. We are not liable for failures or delays due to causes beyond our reasonable control.

24.7. Relationship of the parties. These Terms do not create a partnership, association, agency, or employment relationship.

24.8. Notices and electronic communications. You agree to receive communications by electronic means (email or notices within the Service) with the same validity as in writing. Notices we send to your registered email or through the Service will be deemed received on the business day following their sending or posting. It is your responsibility to keep your contact email current and correct. Contact: support@relic-vr.com.

24.9. Language. This English version is provided for users who access or accept the Service in English. The Spanish-language version is the binding version for users in Mexico and for those who accept the Service in Spanish. Where we offer translations, they are for convenience.

24.10. Survival. Clauses 7, 10, 11, 12, 18, 19, 20, 22, 23, and 24 survive termination.

24.11. Time to claim. To the extent permitted by Applicable law, any claim relating to the Service must be brought within one (1) year of the event that gives rise to it.

24.12. Third-party beneficiaries. Except as provided in clause 16.2 with respect to Apple, these Terms confer no enforceable rights on third parties outside the parties.

25. Changes to the Terms

25.1. We may update these Terms due to legal, technical, operational, or Service changes.

25.2. When the changes are material, we will notify you a reasonable time before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept them, you must stop using the Service and may close your Account.

26. Contact

Camilo Solares Valle · Address: Avenida Enrique Díaz de León 2277, interior 103, C.P. 44210, Guadalajara, Jalisco, Mexico · General and support: support@relic-vr.com